Della Luxury Lights

To place an order for any of our luxury lighting products, please fill out the inquiry form on our website or contact us directly at [insert official Della email

Orders are shipped after the completion of production and full payment confirmation. Delivery timelines vary based on your selected shipping method and location. Your sales representative will share estimated timelines at the time of order confirmation.

You can check your order status at any time by contacting your dedicated sales representative via email. Updates will also be provided before your order is dispatched.

Standard packaging is included in the product price. If a wooden crate is required, please inform your sales representative at the time of ordering. Custom or specialized packaging requests may incur additional charges.

We work with reliable logistics partners and are happy to help you select the best available transport solution. Our team will assist you throughout the process and keep you updated during transit. Please ensure your shipping address is accurate, as we cannot make changes once the order has been dispatched. If you choose to manage shipping through a third-party logistics provider, Della Luxury Products will not be responsible for any shipping-related issues.

Yes, Della Luxury Products delivers worldwide. We support our international clients with shipping coordination and work closely with our logistics partners to reduce the risk of customs-related delays. For more information regarding international orders, please contact your sales representative.

We do not offer customisation on lighting products. Each piece is carefully designed and curated to maintain its original design integrity and performance standards.

Our production lead time typically ranges from 7 to 14 weeks, depending on the lighting category and volume of the order. Delivery time is additional and varies by location and shipping method.

Returns are not accepted without prior written approval from Della Luxury Products. Unauthorized returns will be declined at the customer’s expense. For approved returns, your sales representative will provide all necessary instructions and documentation.

All our lighting pieces are thoroughly inspected and securely packed before leaving our facility. In case of visible or concealed damage, notify the delivery carrier immediately and file a claim. Additionally, report any damage to Della Luxury Lights within 48 hours of receiving the order.

Each lighting piece comes with care guidelines. You can find product-specific cleaning and maintenance instructions on the product page on our website or by contacting your sales representative.

All Della Luxury Lights products come with a 2-year warranty, provided they are used and maintained under proper conditions. This covers manufacturing defects but excludes damage from misuse, accidents, or unauthorized modifications.