Della’s operational excellence is powered by a workforce of over 2,500+ hospitality specialists, setting new benchmarks in experiential hospitality. With a strong brand recall and an entrepreneur-driven approach, Della has become a case study in managing operations like a well-oiled machine.
By integrating global best practices from leading luxury hospitality brands, Della ensures seamless execution across all departments—from personalized guest experiences to precision-driven service protocols.
Drawing inspiration from The Ritz-Carlton’s Gold Standards in customer service, Aman Resorts’ hyper-personalization, Four Seasons’ Service Culture Training, 1 Madison Square’s management principles, and Sonu Shivdasani’s Soneva philosophy of sustainable luxury, Della embeds these industryleading methodologies into its DNA.
Further strengthening its global expertise, Della’s expansion into New York
with Della Leaders Club —followed by London and Dubai—and the launch of
DLC Guide has provided unparalleled insights into international hospitality
and gastronomic standards. This exposure, combined with a tech-driven
approach, has elevated Della’s gastronomy and service excellence to new
heights. The impact is evident, with Della earning multiple national
awards for its outstanding hospitality operations and culinary innovation,
solidifying its position as a leader in experiential luxury