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Return Policy

  • Returns :

    We at Della take pride in the exceptional furniture quality. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.

  • Returning merchandise :

    Please note that proof of purchase is required for a refund. Upon return, your item will be inspected, and exchanges, credits will be issued for the purchase price only. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping may apply.

    When returning an item, please complete the information on the back of your packing slip, and use the return address label we provide. Retain your shipping receipt for your records.

  • Furniture :

    We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us at 022 6745 1400 immediately.

  • Non-furniture items :

    We accept returns for Non-Furniture Items within 15 days, with proof of purchase.

  • Final sale & clearance items :

    Clearance items, are considered final-sale items and cannot be returned.

  • Attention :

    There may be errors in the prices, descriptions or images of certain merchandise, and Della reserve the right to restrict orders of those items.